Refund & Return Policy
Transparent guidelines on 360° unboxing videos, transit damage verification, minimum order value, and product exchange terms for Tedora Luxury Jewellery.
Minimum Order
₹150 Minimum Order Value
360° Unboxing Video
Mandatory Continuous Uncut Video
100% Design Match
Exact Design As Shown
Damage Verification
Eligible After Video Verification
Minimum Order Threshold
To ensure high-grade packaging, insurance, and doorstep logistics across India, Tedora maintains a Minimum Order Value of ₹150. Orders below ₹150 cannot be processed.
Mandatory 360° Uncut Unboxing Video Requirement
Essential Condition for Return/Refund Claim Processing:
Every order must be unboxed on a continuous, uncut 360° video recorded from the sealed outer package condition right down to opening the jewellery box.
âš ï¸ Without a proper, uncut 360° unboxing video, NO return, refund, or exchange request will be accepted under any circumstances.
Transit Damage & Defect Claim Process
If an item arrives broken or damaged due to transit, a 360° uncut unboxing video is required as verification proof.
- Send your unboxing video to our concierge team within 48 hours of delivery via WhatsApp (+91 8621024762) or email (tedorajewel@gmail.com).
- Once verified by our quality control team, the damaged item will be eligible for a replacement or return/refund.
No Return & No Exchange Policy
Tedora follows a strict No Return / No Exchange policy unless there is a verified damage or product-related issue supported by a valid 360° unboxing video.
Product Design & Colour Accuracy
✦”ï¸ Exact Design Guarantee: You will receive the exact same product/design shown in our website photos. The design will remain exactly the same.
🎨 Colour Disclaimer: Product colour may appear slightly different due to lighting, studio photography, and mobile/desktop screen display settings. Colour variations due to lighting will not be considered a defect or complaint. However, if you receive a different design by mistake, please contact our support team immediately.
Need Help With Your Order or Damage Claim?
Our concierge team is available to verify unboxing videos and assist with your order queries.