Privacy & Store Policy
Fast delivery details, 360° unboxing guidelines, offline store options, video call shopping, brand story, and jewellery care instructions for a transparent shopping experience.
Fast Dispatch
Dispatched within 48 Hours
360° Unboxing Video
Mandatory Continuous Video
Offline Store & Hold
Barasat Store & 2-Wk Hold
Anti-Tarnish Care
Care Card Included
Delivery Process — Fast & Reliable Delivery
Dispatch Timeline
Orders are dispatched from our warehouse within 48 hours of placing the order.
Shipping Charges
West Bengal: ₹50 / kg | All India: ₹70 / kg
- Delivery Duration: After dispatch, please allow 3-7 working days for delivery, depending on your location.
- Tracking Your Order: You can track your order directly through our website, or contact our support team to receive your Tracking ID.
- 72-Hour Rule: If you do not receive your Tracking ID within 72 hours of placing your order, you can contact us for dispatch and tracking details.
Order & Return Policy
Mandatory 360° Uncut Unboxing Video Requirement
Every order must be unboxed on a continuous, uncut 360° video starting from the sealed outer package down to inspecting the product inside.
âš ï¸ Without a proper 360° uncut unboxing video, NO return, refund, or exchange claim will be accepted under any circumstances.
Minimum Order Value: ₹150 minimum order value is required to place an order on our website.
Transit Damage Claim: If an item arrives damaged/broken due to transit, a proper 360° uncut unboxing video is required. After verification by our team, the damaged item will be eligible for return/refund.
No Return / No Exchange: We follow a strict No Return / No Exchange policy unless there is a verified damage or product-related issue.
Change of Mind: Once a product is sold, it cannot be returned simply due to a change of mind or personal preference.
Design Guarantee: You will receive the exact same product/design shown in our website photos. The design will remain exactly the same.
Colour & Lighting Disclaimer: Product colour may appear slightly different due to lighting, studio photography, and screen display settings. Colour variations due to lighting will not be considered a complaint. However, if you receive a different design, please contact our support team immediately.
Offline & Personal Orders
Parcel Hold Facility
Customers purchasing from our offline store can request their parcel to be held for up to 2 weeks.
Outside Website Purchases
If you find a product on our website and wish to purchase it directly outside the website, contact us and request the product to be held after payment.
- Barasat Hand-to-Hand Delivery: Customers staying within Barasat can opt for hand-to-hand delivery, available only on Saturday and Sunday after 7 PM.
- Offline Store Visit: To visit our offline store, please contact us first to receive the complete store address and visit details.
- Cash on Delivery: Cash on Delivery (COD) is NOT available (except for verified Offline Customers).
Video Call Shopping
Live Interactive Shopping Experience
Can→t visit our store in person? No problem! You can book a video-call slot, view our products live, inspect details closely, and place your order directly.
Business Story & Journey
“Inspired by my daughter Rahi, our brand was born from a mother→s dream to build something of her own. ðŸ¤â€
We believe premium jewellery doesn→t have to come with a premium price—beautiful, trendy designs should be affordable for everyone. Every piece is thoughtfully chosen to make you feel special, whether it→s for yourself or someone you love. ✦¨
Jewellery Care & Maintenance
Our jewellery is crafted with a protective anti-tarnish finish designed to slow down oxidation and help preserve its natural shine for longer. Please note that “anti-tarnish†refers to a protective surface finish and does not imply a lifetime colour guarantee.
Each piece is coated to help slow down oxidation, reduce early discolouration, and preserve its natural shine for as long as possible. However, this finish is delicate in nature and will gradually evolve with time. The longevity of your jewellery depends on individual wear habits and environmental exposure (water, sweat, perfume, lotions, humidity, coastal climate, storage conditions).
Recommended Care Tips:
- 💧 Avoid contact with water, perfume, lotions, and sweat
- 🛠Remove jewellery before bathing, swimming, exercising, or sleeping
- 📦 Store each piece in a dry, airtight pouch or box after use
- ✦¨ Gently wipe with a soft, dry cloth after every wear
Jewellery Care Card:
With every jewellery piece, we provide a Jewellery Care Card to help you keep your favourite pieces beautiful and long-lasting. ✦¨ Please follow the care instructions provided with your jewellery for best results.
* As outlined in our policy, natural changes in finish resulting from regular wear or care practices are not considered manufacturing defects. For hygiene reasons, purchases are final once an order is completed.
Brand Heritage & Trust Certifications
Founder & Owner
Mother & Daughter Rahi Inspiration
Awards & Recognition
Excellence in Jewellery Design
ISO Quality Certification
Quality Assured Standard
Customer Support Concierge
We are happy to assist you with any questions or order queries!
For any issue regarding your order, please contact us through WhatsApp Support or Email.
Visit Contact Page